REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant stateterritory mass and loading regulations and permit requirements

OHampS procedures and guidelines relevant to courier and delivery operations

Risks in courier and delivery operations and related precautions to control the risk

Workplace procedures and policies for organising transport loads in courier and delivery operations

Principles duty of care and obligations within the chains of responsibility in the transport industry

Typical issues and problems that can occur when organising a transport workload and appropriate ways of dealing with them

Housekeeping standards and procedures required in the workplace

Requirements of courier work systems and operations and relevant equipment

Methods and strategies for organising transport loads in courier and delivery operations

Required skills

Communicate effectively with others when organising a transport workload

Read and interpret instructions procedures and information relevant to organising a transport workload

Interpret and follow operational instructions and prioritise work

Complete documentation related to organising a transport workload

Operate electronic communication equipment to required protocol

Estimate the size shape and special delivery requirements of cargo mail and courier items

Work collaboratively with others when organising a transport workload

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified issues or problems that may occur when organising a transport workload in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when organising a transport workload

Apply precautions and required action to minimise control or eliminate hazards that may exist when organising a transport workload

Plan own work including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Apply fatigue management knowledge and techniques

Identify and correctly use equipment required when organising loads

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Operations may be conducted:

Customers may be:

Operations may be:

Work activities may be:

Hazards may include:

Consultative processes may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Communication in the work area may include:

Personal protective equipment may include:

Information/documents may include:

Applicable regulations and legislation may include: